Policies

Wholesale Policies

Updated 1/1/2019

These policies are updated regularly and are subject to change at the sole discretion of Soap At Home.

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. 

Due to the immense savings, we have certain criteria that mut be met in order to open a wholesale account: You must provide your EIN, and Sales & Use Tax ID. Your store must meet the standards of the Soap At Home brand and not dilute the image we promise to uphold for our wholesale family.

We have a wholesale order minimum of $150.00 for repeat orders and $200 for first time orders.

Accounts will be reviewed annually. We reserve the right to cancel an account if Soap At Home’s goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene, or if the account changes ownership. 

Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited unless agreed upon (white label). Soap At Home does not allow products to be sold on any type of auction site. Products can only be sold at a physical location provided to Soap At Home at the time of order, and products must be sold under and by the company whose Tax ID number is on file. Products cannot be sold at temporary locations not previously approved by Soap At Home (such as craft shows). Soap At Home products cannot be sold at consignment shops, second hand stores, or stores that contain previously owned products. Soap At Home products may not be sold in any online store unless permission has been given to do so. We reserve the right to limit or discontinue the selling of our products to businesses with sales and distribution strategies not compatible with those of Soap At Home.

Order Fulfillment: Fulfillment can take up to 5 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Back-ordered items can take up to 6 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via USPS 2 Day. All orders will have tracking included. Orders shipped via USPS will require mandatory insurance based on the wholesale value of the order. Insurance is required on all international orders (when available). If your particular country does not enable the purchase of insurance on your package, Soap At Home will not be responsible for any loss or damage that may occur. Soap At Home reserves the right to refuse any order felt to be fraudulent.

Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment and/or production. At this time, we do not offer payment terms (Net 30, 60, etc). We accept all major credit cards. If you are an international client and need to speak with us about your options, please contact theboss@soapathome.com.

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. After all, you’re family. All retail orders come with a 5 day money back guarantee. Items must be in resalable condition. Since items must be in resalable condition, products that were custom ordered will be ineligible for return. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 25% re-stocking fee will be deducted from the re-fund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Soap At Home within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.

Canceling/Changing Orders: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already moved into the processing phase. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Display: It is your responsibility to maintain a clean display environment and replace products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account.

Privacy Policy: We hate spam, and we will never share your information with anyone. Subscription to our newsletter is not automatic and must be registered for by you. Sensitive information entered on our website is encrypted and transmitted using Secure Socket Layers.

Minimum Advertised Price (MAP): The MAP policy applies to all Soap At Home products. You can find the minimum advertised price for your products in the provided line sheet, or detailed in the invoice for custom orders. Retailers may offer products on promotion at a lower advertised discount only with written permission from Soap At Home. The MAP policy may be adjusted by Soap At Home at its sole discretion. The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the retailers retail location or over the phone. Soap At Home retailers are free to sell MAP products at any price they choose. This MAP policy does not in any way limit the ability of any dealer to advertise generic phrases such as that they “have the lowest prices” or “will meet or beat any competitor’s prices,” or similar phrases so long as the price advertised or listed is not below the MAP. To protect our retailers from unfair competition and to maintain the brand’s image, Soap At Home will regularly review all retailers commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, retailers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. Soap At Home reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Soap At Home. 

Internet Retailer Requirements: We currently do not wholesale our products to internet retailers. 

 

By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Soap At Home.